Verbazend offer an Up time Guarantee that most company’s would be afraid to offer, but that’s because they don’t have the systems in place to ensure 99.99% up time.
Our Guarantee is simple, if we don’t keep your website online 99.99% of the time, we credit your account to say sorry. No Bull.
As with all things, there are some Terms & Conditions for Up time Guarantees.
Credit must be applied for by opening a ticket, if the the outage is not indicated on your Network Status page we require evidence to confirm the outage. (Ie, Pingdom or Newrelic Logs).
Up time Guarantee must also be inline with our Service Level Agreement.