Verbazend offer an Up time Guarantee that most company’s ¬†would be afraid to offer, but that’s because they don’t have the systems in place to ensure 99.99% up time.

Our Guarantee is simple, if we don’t keep your website online 99.99% of the time, we credit your account to say sorry. No Bull.

Credit back if we don't deliver
Total % UptimeCredit PercentageCurrent %AVG Hosting PlanAVG $ Credit
99.99% to 100% 0 to 4.5 mins 0% 99% Level 10 ($129.95 P/M) $0
.00pm
Raise a Ticket
98% to 99.99% 4.5 mins to 14.5 hrs 10% 1% Level 10 ($129.95 P/M) $12
.00pm
Raise a Ticket
85% to 97.9% 14.5 hrs to 36 hrs 25% 0% Level 10 ($129.95 P/M) $32
.00pm
Raise a Ticket
90% to 94.9% 36 hrs to 72 hrs 50% 0% Level 10 ($129.95 P/M) $64
.00pm
Raise a Ticket
89% or below more than 72 hrs 100% 0% Level 10 ($129.95 P/M) $129
.00pm
Raise a Ticket

As with all things, there are some Terms & Conditions for Up time Guarantees.

Credit must be applied for by opening a ticket, if the the outage is not indicated on your Network Status page we require evidence to confirm the outage. (Ie, Pingdom or Newrelic Logs).

Up time Guarantee must also be inline with our Service Level Agreement.

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